At Saltwater Flai, we want you to love your purchase. If something isn’t right, we’re here to help.

Eligibility for Returns

  • You can return most new, unworn, and unwashed items within 30 days of delivery.

  • Items must have original tags and packaging intact.

  • Final sale or discounted items may not be eligible for return unless defective.

How to Initiate a Return

To start a return, please contact our support team at jgcrampton@gmail.com with your order number and reason for return. We’ll guide you through the process and provide a return shipping address.

Refund Process

  • Once we receive and inspect your returned item, we’ll notify you via email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

 Exchanges

If you’d like to exchange an item for a different size or style, please contact us. Exchanges are subject to stock availability.

Damaged or Defective Items

If you receive a defective or damaged product, please reach out within 7 days of delivery with photos of the issue. We’ll replace the item at no additional cost.

Non-returnable Items

For hygiene and safety reasons, certain items (such as undergarments or face coverings) cannot be returned.